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      </footer>
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    <script>
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        var s = '/scripts/main.js,/scripts/patternlib.js'.split(','),
          c = document.createElement('script');
        if (!('noModule' in c)) {
          for (var i = 0; i < s.length; i++) {
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{% extends "foundations/layout/page-template/_template.njk" %}
{% from "components/radios/_macro.njk" import onsRadios %}
{% from "components/textarea/_macro.njk" import onsTextarea %}
{% from "components/input/_macro.njk" import onsInput %}
{% from "components/button/_macro.njk" import onsButton %}

{% set pageConfig = {
    "title": 'Service name',
    "absoluteUrl": pageInfo.url,
    "breadcrumbs": {
        "ariaLabel": 'Back',
        "itemsList": [
            {
                "url": '#0',
                "id": 'back',
                "text": 'Back'
            }
        ]
    },
    "footer": {}
} %}
{% block main %}
    
    <h1 class="ons-u-fs-xxl ons-u-mt-l">Web form</h1>

    {{ onsRadios({
        "legend": 'What do you need help with?',
        "name": 'webform-help',
        "radios": [
            {
                "id": 'change-contact-details',
                "label": {
                    "text": 'I need to change my contact details'
                },
                "value": 'change-contact-details'
            },
            {
                "id": 'help-with-my-survey',
                "label": {
                    "text": 'I need help with my survey'
                },
                "value": 'help-with-my-survey'
            },
            {
                "id": 'complaint',
                "label": {
                    "text": 'I want to make a complaint'
                },
                "value": 'complaint'
            },
            {
                "id": 'technical-difficulties',
                "label": {
                    "text": 'I am having technical difficulties'
                },
                "value": 'technical-difficulties'
            },
            {
                "id": 'change-password',
                "label": {
                    "text": 'I need to change my password'
                },
                "value": 'change-password'
            },
            {
                "id": 'something-else',
                "label": {
                    "text": 'Something else'
                },
                "value": 'something-else'
            }
        ]
    }) }}

    {{ onsTextarea({
        "id": 'webform-detail',
        "name": 'webform-detail',
        "label": {
            "text": 'Please provide more detail'
        },
        "charCheckLimit": {
            "limit": 2000,
            "charCountSingular": 'You have {x} character remaining',
            "charCountPlural": 'You have {x} characters remaining'
        }
    }) }}

    <h2 class="ons-u-mt-m">Your contact details</h2>

    {{ onsInput({
        "width": '30',
        "id": 'webform-name',
        "name": 'webform-name',
        "label": {
            "text": 'Name'
        }
    }) }}

    {{ onsInput({
        "width": '30',
        "id": 'webform-email',
        "name": 'webform-email',
        "type": 'email',
        "autocomplete": 'email',
        "label": {
            "text": 'Email address',
            "description": 'We will only use this to send you a reply'
        }
    }) }}

    {{ onsButton({
        "classes": 'ons-u-mb-m ons-u-mt-l',
        "text": 'Send message'
    }) }}

    <p class="ons-u-fs-s">Information about what we do with your personal data is available in our <a href="#0">privacy and data protection statement</a>.</p>

{% endblock %}

When to use this pattern

Use this pattern when:

  • a user needs to get in touch with us but they do not need an instant response or to talk to someone in the contact centre directly
  • we can give a specific response time, such as “We will respond within 48 hours”

When not to use this pattern

Do not use this pattern if the user needs to:

  • speak to someone at the contact centre, for example, if the details about a business need to change
  • fix an urgent issue that needs a fast response, like problems with the service

How to use this pattern

Give users a set of categories to choose from on the web form. These should be based on the most common user needs identified through user research. This helps contact centre staff deal with enquiries.

Only ask the user for the contact details the service needs to handle the request.

The following could be included on a web form:

  • What do you need help with? (radio buttons)
  • Please provide more detail (textarea)
  • Name (input)
  • Email address (input)
  • Send message (button)
  • Description of what we do with personal data and a link to the privacy statement

How to check a web form

To help users fill in a web form, you should:

  • check they have selected a radio button
  • allow them to paste into the fields
  • check they have entered something in all of the fields
  • show an error message if they have not selected a required radio button or any of the fields are empty

Error messages

Use the correct errors pattern and show the error details above the relevant field or radios.

Guidance on writing error messages can be found in the radios component, textarea component or input component.

<!doctype html>
<html lang="en">
  <head>
    <meta charset="utf-8">
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <title>Service name</title>
    <link rel="stylesheet" href="/css/main.css">
    <link rel="stylesheet" media="print" href="/css/print.css">
    <meta name="theme-color" content="#206095" />
    <!-- Favicons -->
    <meta name="msapplication-config" content="/favicons/browserconfig.json">
    <link rel="icon" type="image/x-icon" href="/favicons/favicon.ico">
    <link rel="icon" type="image/png" href="/favicons/favicon-32x32.png" sizes="32x32">
    <link rel="icon" type="image/png" href="/favicons/favicon-16x16.png" sizes="16x16">
    <link rel="mask-icon" href="/favicons/safari-pinned-tab.svg" color="#000000">
    <link rel="apple-touch-icon" type="image/png" href="/favicons/apple-touch-icon.png" sizes="180x180">
    <link rel="manifest" href="/favicons/manifest.json">
  </head>
  <body>
    <script>
      document.body.className = ((document.body.className) ? document.body.className + ' ons-js-enabled' : 'ons-js-enabled');
    </script>
    <div class="ons-page">
      <div class="ons-page__content">
        <a class="ons-skip-link" href="#main-content">Skip to main content</a>
        <header class="ons-header " role="banner">
          <div class="ons-header__top">
            <div class="ons-container">
              <div class="ons-header__grid-top ons-grid ons-grid--gutterless ons-grid--flex ons-grid--between ons-grid--vertical-center ons-grid--no-wrap ">
                <div class="ons-grid__col ons-col-auto">
                  <div class="ons-header__logo--large">
                    <svg class="ons-svg-logo" xmlns="http://www.w3.org/2000/svg" width="197" height="19" viewBox="33 2 552 60">
                      <title id="ons-logo-en-alt">Office for National Statistics logo</title>
                      <path class="ons-svg-logo--accent" d="M0,34.6c.8-1.69,1.39-3,2.32-4.6A38.28,38.28,0,0,1,0,23.4V34.6M5,3S0,3,0,9.25v1A62.12,62.12,0,0,0,4.2,27a43.77,43.77,0,0,1,9.42-10.79C21.69,9.21,31.16,5.13,45.9,3Z" />
                      <path d="M53.06,6.42C36.2,8,24.68,12.92,16.43,20.07A41.46,41.46,0,0,0,6.4,32.2C12.87,44.93,28.88,57,46.6,57H47s6.32.21,6.32-6.91V6.36a1.22,1.22,0,0,1-.26.06M9.72,42.67a44.25,44.25,0,0,1-5-7.42A80.59,80.59,0,0,0,0,46.38V56.91L31.06,57c-9.83-3-15.74-7.64-21.34-14.3" />
                      <path d="M82,47.49c-9.07,0-13.13-7.51-13.13-16.77S72.91,14,82,14s13.1,7.61,13.1,16.77S91.1,47.54,82,47.54m0-30.91c-6.69,0-9.07,7.33-9.07,14.05s2.16,13.9,9.07,13.9,9-7.28,9-13.9-2.34-14-9-14" />
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                      <path d="M132.85,16.72a2.28,2.28,0,0,1-2.33-2.23v0a2.34,2.34,0,0,1,4.67,0,2.28,2.28,0,0,1-2.3,2.26h0M131,21.56h3.71V46.88H131Z" />
                      <path d="M150.53,47.49c-6,0-10.63-5.16-10.63-13.29S144.52,21,150.66,21a9.76,9.76,0,0,1,6.17,1.74l-1,2.25a7.53,7.53,0,0,0-4.4-1.36c-5.15,0-7.78,4.46-7.78,10.48,0,6.2,3,10.62,7.65,10.62a8,8,0,0,0,4.49-1.37l1,2.45a10.21,10.21,0,0,1-6.3,1.73" />
                      <path d="M162.84,35.75c.48,6,3.76,9,8.9,9a14.66,14.66,0,0,0,6.88-1.55l1.08,2.59a18,18,0,0,1-8.22,1.73c-7.12,0-12.18-4.23-12.18-13.34,0-8.69,4.67-13.2,11-13.2s10.37,3.95,10.37,12.4Zm7.35-12.41c-4.1,0-7.56,3.2-7.52,10.29l14.39-2c0-5.87-2.81-8.32-6.87-8.32" />
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                      <div class="ons-radios__items">
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="change-contact-details" class="ons-radio__input ons-js-radio" value="change-contact-details" name="webform-help">
                            <label class="ons-radio__label  " for="change-contact-details" id="change-contact-details-label">I need to change my contact details
                            </label>
                          </span>
                        </p>
                        <br>
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="help-with-my-survey" class="ons-radio__input ons-js-radio" value="help-with-my-survey" name="webform-help">
                            <label class="ons-radio__label  " for="help-with-my-survey" id="help-with-my-survey-label">I need help with my survey
                            </label>
                          </span>
                        </p>
                        <br>
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="complaint" class="ons-radio__input ons-js-radio" value="complaint" name="webform-help">
                            <label class="ons-radio__label  " for="complaint" id="complaint-label">I want to make a complaint
                            </label>
                          </span>
                        </p>
                        <br>
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="technical-difficulties" class="ons-radio__input ons-js-radio" value="technical-difficulties" name="webform-help">
                            <label class="ons-radio__label  " for="technical-difficulties" id="technical-difficulties-label">I am having technical difficulties
                            </label>
                          </span>
                        </p>
                        <br>
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="change-password" class="ons-radio__input ons-js-radio" value="change-password" name="webform-help">
                            <label class="ons-radio__label  " for="change-password" id="change-password-label">I need to change my password
                            </label>
                          </span>
                        </p>
                        <br>
                        <p class="ons-radios__item">
                          <span class="ons-radio">
                            <input type="radio" id="something-else" class="ons-radio__input ons-js-radio" value="something-else" name="webform-help">
                            <label class="ons-radio__label  " for="something-else" id="something-else-label">Something else
                            </label>
                          </span>
                        </p>
                      </div>
                    </fieldset>
                  </div>
                </div>
                <div class="ons-panel ons-panel--error ons-panel--no-title ons-u-mb-s" id="webform-detail-error">
                  <span class="ons-u-vh">Error: </span>
                  <div class="ons-panel__body">
                    <p class="ons-panel__error">
                      <strong>Enter more detail about what you need help with</strong>
                    </p>
                    <div class="ons-field">
                      <label class="ons-label  " for="webform-detail">Please provide more detail
                      </label>
                      <textarea id="webform-detail" class="ons-input ons-input--textarea  ons-input--error  ons-js-char-limit-input  " name="webform-detail" rows="8" maxlength="2000" data-char-limit-ref="webform-detail-lim-remaining" aria-describedby="webform-detail-lim-remaining"></textarea>
                      <span id="webform-detail-lim-remaining" class="ons-input__limit ons-u-fs-s--b ons-u-d-no ons-u-mt-xs" data-charcount-singular="You have {x} character remaining" data-charcount-plural="You have {x} characters remaining" data-charcount-limit-singular="" data-charcount-limit-plural="">
                      </span>
                    </div>
                  </div>
                </div>
                <h2 class="ons-u-mt-m">Your contact details</h2>
                <div class="ons-panel ons-panel--error ons-panel--no-title ons-u-mb-s" id="webform-name-error">
                  <span class="ons-u-vh">Error: </span>
                  <div class="ons-panel__body">
                    <p class="ons-panel__error">
                      <strong>Enter your name</strong>
                    </p>
                    <div class="ons-field">
                      <label class="ons-label  " for="webform-name">Name
                      </label>
                      <input type="text" id="webform-name" class="ons-input ons-input--text ons-input-type__input ons-input--error ons-input--w-30" name="webform-name" />
                    </div>
                  </div>
                </div>
                <div class="ons-panel ons-panel--error ons-panel--no-title ons-u-mb-s" id="webform-email-error">
                  <span class="ons-u-vh">Error: </span>
                  <div class="ons-panel__body">
                    <p class="ons-panel__error">
                      <strong>Enter your email address</strong>
                    </p>
                    <div class="ons-field">
                      <label class="ons-label  ons-label--with-description " for="webform-email">Email address
                      </label>
                      <span id="description-hint" class="ons-label__description  ons-input--with-description">
                        We will only use this to send you a reply
                      </span>
                      <input type="email" id="webform-email" class="ons-input ons-input--text ons-input-type__input ons-input--error ons-input--w-30" name="webform-email" autocomplete="email" aria-describedby="description-hint" />
                    </div>
                  </div>
                </div>
                <button type="submit" class="ons-btn ons-u-mb-m ons-u-mt-l">
                  <span class="ons-btn__inner">Send message</span>
                </button>
                <p class="ons-u-fs-s">Information about what we do with your personal data is available in our <a href="#0">privacy and data protection statement</a>.</p>
              </main>
            </div>
          </div>
        </div>
      </div>
      <footer class="ons-footer">
        <div class="ons-footer__body ons-page__footer" data-analytics="footer">
          <div class="ons-container">
            <div class="ons-grid">
              <div class="ons-grid__col">
                <svg class="ons-svg-logo" xmlns="http://www.w3.org/2000/svg" width="197" height="19" viewBox="33 2 552 60">
                  <title id="ons-logo-en-alt">Office for National Statistics</title>
                  <path class="ons-svg-logo--accent" d="M0,34.6c.8-1.69,1.39-3,2.32-4.6A38.28,38.28,0,0,1,0,23.4V34.6M5,3S0,3,0,9.25v1A62.12,62.12,0,0,0,4.2,27a43.77,43.77,0,0,1,9.42-10.79C21.69,9.21,31.16,5.13,45.9,3Z" />
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                  <path d="M132.85,16.72a2.28,2.28,0,0,1-2.33-2.23v0a2.34,2.34,0,0,1,4.67,0,2.28,2.28,0,0,1-2.3,2.26h0M131,21.56h3.71V46.88H131Z" />
                  <path d="M150.53,47.49c-6,0-10.63-5.16-10.63-13.29S144.52,21,150.66,21a9.76,9.76,0,0,1,6.17,1.74l-1,2.25a7.53,7.53,0,0,0-4.4-1.36c-5.15,0-7.78,4.46-7.78,10.48,0,6.2,3,10.62,7.65,10.62a8,8,0,0,0,4.49-1.37l1,2.45a10.21,10.21,0,0,1-6.3,1.73" />
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</html>
{% extends "foundations/layout/page-template/_template.njk" %}
{% from "components/question/_macro.njk" import onsQuestion %}
{% from "components/radios/_macro.njk" import onsRadios %}
{% from "components/textarea/_macro.njk" import onsTextarea %}
{% from "components/input/_macro.njk" import onsInput %}
{% from "components/button/_macro.njk" import onsButton %}
{% from "components/panel/_macro.njk" import onsPanel %}
{% from "components/lists/_macro.njk" import onsList %}

{% set pageConfig = {
    "title": 'Service name',
    "absoluteUrl": pageInfo.url,
    "breadcrumbs": {
        "ariaLabel": 'Back',
        "itemsList": [
            {
                "url": '#0',
                "id": 'back',
                "text": 'Back'
            }
        ]
    },
    "footer": {}
} %}
{% block main %}

    {% call
        onsPanel({
            title: 'There are 4 problems with this page',
            type: 'error',
            "dsExample": isPatternLib
        })
    %}

    {{
        onsList({
            "element": 'ol',
            "itemsList": [
                {
                    "text": 'Select what you need help with',
                    "index": true,
                    "url": '#webform-help-error',
                    "variants": "inPageLink"
                },
                {
                    "text": 'Enter more detail about what you need help with',
                    "index": true,
                    "url": '#webform-detail-error',
                    "variants": "inPageLink"
                },
                {
                    "text": 'Enter your name',
                    "index": true,
                    "url": '#webform-name-error',
                    "variants": "inPageLink"
                },
                {
                    "text": 'Enter your email address',
                    "index": true,
                    "url": '#webform-email-error',
                    "variants": "inPageLink"
                }
            ]
        })
    }}
    
    {% endcall %}
    
    <h1 class="ons-u-fs-xxl ons-u-mt-l">Web form</h1>

    {{ onsRadios({
        "legend": 'What do you need help with?',
        "name": 'webform-help',
        "radios": [
           {
                "id": 'change-contact-details',
                "label": {
                    "text": 'I need to change my contact details'
                },
                "value": 'change-contact-details'
            },
            {
                "id": 'help-with-my-survey',
                "label": {
                    "text": 'I need help with my survey'
                },
                "value": 'help-with-my-survey'
            },
            {
                "id": 'complaint',
                "label": {
                    "text": 'I want to make a complaint'
                },
                "value": 'complaint'
            },
            {
                "id": 'technical-difficulties',
                "label": {
                    "text": 'I am having technical difficulties'
                },
                "value": 'technical-difficulties'
            },
            {
                "id": 'change-password',
                "label": {
                    "text": 'I need to change my password'
                },
                "value": 'change-password'
            },
            {
                "id": 'something-else',
                "label": {
                    "text": 'Something else'
                },
                "value": 'something-else'
            }
        ],
        "error": {
            "id": 'webform-help-error',
            "text": 'Select what you need help with',
            "dsExample": isPatternLib
        }
    }) }}

    {{ onsTextarea({
        "name": 'webform-detail',
        "id": 'webform-detail',
        "label": {
            "text": 'Please provide more detail'
        },
        "charCheckLimit": {
            "limit": 2000,
            "charCountSingular": 'You have {x} character remaining',
            "charCountPlural": 'You have {x} characters remaining'
        },
        "error": {
            "id": 'webform-detail-error',
            "text": 'Enter more detail about what you need help with',
            "dsExample": isPatternLib
        }
    }) }}

    <h2 class="ons-u-mt-m">Your contact details</h2>

    {{ onsInput({
        "width": '30',
        "name": 'webform-name',
        "id": 'webform-name',
        "label": {
            "text": 'Name'
        },
        "error": {
            "id": 'webform-name-error',
            "text": 'Enter your name',
            "dsExample": isPatternLib
        }
    }) }}

    {{ onsInput({
        "width": '30',
        "name": 'webform-email',
        "id": 'webform-email',
        "type": 'email',
        "autocomplete": 'email',
        "label": {
            "text": 'Email address',
            "description": 'We will only use this to send you a reply'
        },
        "error": {
            "id": 'webform-email-error',
            "text": 'Enter your email address',
            "dsExample": isPatternLib
        }
    }) }}

    {{ onsButton({
        "classes": 'ons-u-mb-m ons-u-mt-l',
        "text": 'Send message'
    }) }}

    <p class="ons-u-fs-s">Information about what we do with your personal data is available in our <a href="#0">privacy and data protection statement</a>.</p>

{% endblock %}

Web form success

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      </footer>
    </div>
    <script>
      (function() {
        var s = '/scripts/main.js,/scripts/patternlib.js'.split(','),
          c = document.createElement('script');
        if (!('noModule' in c)) {
          for (var i = 0; i < s.length; i++) {
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</html>
{% extends "foundations/layout/page-template/_template.njk" %}
{% from "components/panel/_macro.njk" import onsPanel %}
{% from "components/button/_macro.njk" import onsButton %}

{% set pageConfig = {
    "title": 'Service name',
    "absoluteUrl": pageInfo.url,
    "footer": {}
} %}
{% block main %}
    {{
        onsPanel({
            "classes": 'ons-u-mb-m',
            "type": 'success',
            "id": 'webform-success',
            "iconType": 'check',
            "iconSize": 'xl',
            "body": '<h1>Thank you for contacting us</h1><p>Your message has been sent.</p>'
        })
    }}
    <p>We will respond to you within 2 working days.</p>
    {{
        onsButton({
            "type": 'button',
            "text": 'Done',
            "classes": 'ons-u-mt-m',
            "noIcon": true,
            "url": '#0'
        })
    }}
{% endblock %}

Help improve this pattern

Let us know how we could improve this pattern or share your user research findings. Discuss the ‘Send a web form’ pattern on GitHub